Returns

Returns Policy

Thank you for shopping at The 4×4 Guys.  If you are not entirely satisfied with your purchase, we’re here to help.  Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.  To be eligible for a return, please make sure that:

 

The product was purchased in the last 30 days

The product is in its original packaging

The product isn’t used or damaged

You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.  To obtain a Return Merchandise Number (RMN), contact us by email: [email protected]

 

Send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:  We will notify you of the return address when we supply the RMA @ (Return Merchandise Authorization)

 

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

 

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from The 4×4 Guys.

 

Damaged items

If you received a damaged product, please notify us at [email protected] immediately for assistance.

 

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us by email: [email protected]

 

 

 Returns Frequently Asked Questions

How long do I have to return an item?
You have a full thirty days to return your item from the date of purchase, if the item is in new and re-sellable condition and has not been installed or modified. Please do not send your purchase back to the manufacturer. Send an email to [email protected] and explain the reason for the return, including photos if necessary. We will respond via email with an RMA# (Return Merchandise Authorization #) and return shipping instructions. Any item received without an RMA# will be refused.

 

All products returned must be in NEW & UNUSED condition, 100% complete, and contain ALL original manufacturer boxes with the original UPC code and packing materials, all manuals, blank warranty cards, accessories, and any other documentation included with the original shipment. The 4×4 Guys does not accept returns on used items, custom-painted products, or items shipped via truck freight.

 

Only regular priced items may be returned, you cannot return:

 

  • Any item not in its original condition and packaging
  • Any item that is damaged or missing parts for reasons not due to our error
  • Any item that was purchased more than 30 days prior
  • Any sale items or open box sale items

Is there a restocking charge for any returns?
The 4×4 Guys prefer not to charge a restocking fee on any new, undamaged, unopened, or on sale product.  However, we reserve the right to charge a 15% fee on any items that fail to meet those conditions, in our opinion.  Additionally, some brands that we sell insist on charging a restocking fee, anywhere from 10% to 30%) on any of the items that we purchase from them directly. on any of their items that we purchase from them directly.  We will notify you of these vendors and their fees in the event you wish to return an item from one of those manufacturers.  We will do everything we can to get the vendor to waive those charges on your behalf.

 

Who pays for the shipping on my returned item?
You are responsible for paying your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, our cost of the initial shipping of the product to you will be deducted from your refund. Shipping charges on returned items are the customer’s responsibility.

For your protection, we strongly recommend you use a carrier that can provide you with proof of delivery. If you are shipping an item over $50, you should use a trackable shipping service or purchase shipping insurance; otherwise, we can’t guarantee that we will receive your returned item.

 

Why do I need a Return Merchandise Authorization Number?
This number helps the warehouse identify and verify your return. Our warehouses receive hundreds of packages every day. Without an identifying number, your package may become lost, and will delay the refund or replacement process. Some of the warehouses may refuse your package if it does not have the Authorization number, and this could result in the package being returned to you.

 

Where do I return my item?
You will receive return instructions with your Authorization number. This will give you the specific address to which you must return your item. There are instances in which the location that shipped the item to you is not the same place to which you should return it, so please wait for instructions and the Return Merchandise Authorization number before returning your item.

 

When will I get a replacement or exchange?
As soon as the item you are returning has been shipped to its warehouse, we can get your replacement process started. If you are returning your item due to shipping damage, we will order a replacement for you as soon as we file a claim with the shipping carrier (usually within 24-48 hours). If your package is lost, we will contact the shipping company, trace the package and allow them time (usually 3-5 business days) to locate your package and get it delivered.

 

How long does it take to receive my refund?
Once you have shipped your package back, and we have confirmed tracking and receipt of the item, we will process your refund. Depending on your financial institution, it can take between 3-10 business days for the refund to show up on your card or statement. Original shipping charges cannot be refunded.

 

The 4×4 Guys will not reimburse labor charges or installation fees under any circumstances. Nor will The 4×4 Guys reimburse for any damages incurred during installation or use of product.

 

What if I have a Warranty issue?
The 4×4 Guys will facilitate a warranty claim with the manufacturer on your behalf. We will contact the vendor with the issue and coordinate a repair or replacement as necessary. Please remember to take a few pictures, this will help expedite the process. If the manufacturer prefers to handle warranty claims directly with you, we will let you know, and will continue to monitor the warranty claim until it is resolved.

 

Why do I have to take and send pictures?
Whether your item was damaged during the shipping process, is defective, fits poorly, or is not the item you ordered, the warehouses and the shipping carriers (UPS/Fed Ex, etc.) will require picture evidence of the issue. Providing these photos will help speed the process of getting a replacement sent out to you.

 

I would like to return a gift that was sent to me. How do I do that?
Give us a call and The 4×4 Guys will find the original order and process the return. We will issue you a The 4×4 Guys gift card for the purchase amount, or we can process an exchange for another item.

 

I am returning an item purchased with a gift card. How does that work?
Orders with The 4×4 Guys gift cards will be refunded to a gift card for your convenience. We will process a new gift card number, and it will be emailed to you, credited with the return product amount.

 

Why can’t I return items shipped freight or custom-built products?
Items shipped freight cannot be returned if the customer has signed the bill of lading, as this signature represents an acknowledgment that the correct item was received and in proper condition. If you fail to document any damages or issues on the bill of lading, you are saying that the product delivered is exactly what you requested and in good condition, and a ship damage claim can no longer be filed. Please examine products received to ensure you received the correct items and that there are no damages before signing anything. Custom/made-to-order products make your Jeep or truck look amazing but are non-returnable.

 

If there’s any question about getting the right fit for your vehicle, please call us first so we can help make sure you get the amazing, fully warranted, custom built, or painted part, your Jeep or truck deserves.