- Can I check the status of an order I placed?
- How long does it take to receive my order?
- Would you explain your Free Shipping Offer?
Can I check the status of an order I placed?
We will send you an order acknowledgement email promptly after receiving your order on the website, so you get verification that your order was properly received. We will also send you a shipment confirmation email when your order leaves our warehouse and is on its way to you. You can also check your order status on-line. Use the Account button on top of the homepage, email us, or call (888) 4X4-GUYS. We do not consider Saturday and Sunday as business days. If you place your order on a weekend, it will be processed for shipping on the next business day.
How long does it take to receive my order?
Orders received before 2:00 pm Central Time will usually ship the same business day on in-stock items. Normal shipping can be from 2 to 8 working days. Major holidays will not be counted as a business day when calculating shipping. Special orders, including custom powder-coat colors, and truck shipments can take approximately 2 to 6 weeks depending on the item. Call (888) 4X4-GUYS for details.
Would you explain your Free Shipping Offer?
To qualify for Free Shipping, the parts on an individual order must meet a combined total value of $100 or more, before tax. Orders will be shipped via standard ground to an address in the contiguous 48 states. Some parts require additional handling charges due to their extreme size or weight including: wheels, tires, full suspension lift kits, winches, bumpers, trailer hitches, tire carriers, body tubs, hard tops, and cargo racks. The following parts do not qualify for Free Shipping: oversized items, items over 75 pounds, items delivered by truck freight, prior purchases, and returns.
Products may ship in multiple boxes or shipped from multiple warehouses and arrive on different days depending on the shipping method. This is done at no extra charge, so we can give you a better and more economical service. Our Standard Shipping may include one or a combination of FedEx, UPS, and USPS.
Transit Times – Standard & Ground Shipping
Saturday, Sunday and major holidays are not considered regular transit days for Standard and Ground Shipping; however, FedEx Home Delivery & FedEx Smartpost shipments may be delivered on Saturday at no extra charge.
Please provide us a street address for delivery. Small items may be delivered by the US Postal Service via FedEx Smartpost. Larger items like bumpers, hard tops, lift kits, winches, and engines ship by truck freight. Products may ship in multiple boxes at NO EXTRA CHARGE.
ADDITIONAL HANDLING CHARGE ITEMS
Any item over 75 pounds $50 per item
The following parts do not qualify for Free Shipping: oversized items and items delivered by truck freight, as well as prior purchases and returns. Typically, items over 75 pounds do not qualify.
Express shipping is available and is an additional charge, contact us for details. Shipping costs for Express Shipping are based on the weight and dimension of the item(s). Express Shipments are only delivered Monday through Friday. No Saturday Delivery.
Alaska, Hawaii and Outlying US Territories
Most shipments to Hawaii, Alaska, Puerto Rico, the US Virgin Islands, and any other US territory will be shipped via UPS or Federal Express. At our sole discretion, we also use either UPS, Federal Express, or an established freight carrier. We will notify you promptly either via email or telephone of the estimated delivery date of any back-ordered item(s).
General Shipping Charges for Shipments Under 75 pounds
This chart refers to ground shipping in the contiguous 48 States only.
TOTAL PURCHASE SHIPPING CHARGE
Up to $ 100 $ 7.99
Over $ 100 $ Free (see exceptions)
Shipping and handling charges from the original order are not refundable.
All shipments should be inspected at the time of delivery. Damaged packages should be refused. If your damaged shipment was delivered by FedEx, please call 1-800-GoFedEx and report the damage. If your damaged shipment was delivered by truck freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please contact The 4X4 Guys Customer Service at [email protected] or call us at (888) 4X4-GUYS for further assistance with the damaged shipment and to make arrangements for a replacement.
Free Shipping Policy
Most orders over $100 qualify for Free Shipping. Items that weight over 75 pounds do not qualify for Free Shipping.
Free Shipping details and exclusions: shipping and handling fees are waived on most orders over $100 in the contiguous 48 United States (HI, AK, PR, US Territories, and Canadian orders are excluded). Qualifying order total is based on product subtotal. Taxes and non-standard shipping charges are not included as a qualifying cost. Offer is subject to adjustment due to returns, cancellations, and exchanges.